Sai Express Travels Privacy Policy

At Sai Express Travels, we are committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services.

Information We Collect

Personal Information

When you engage with Sai Express Travels, we may collect personal information such as your name, contact details, billing information, and other relevant details necessary for providing our services.

Usage Data

We may also collect information about how you interact with our website and services. This includes data such as your IP address, browser type, device information, and pages visited, which helps us improve our services and enhance your experience.

Cookies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyse website usage patterns, customize content, and provide a more personalized experience.

How We Use Your Information

Service Provision

We use your personal information to provide and improve our services, process bookings, and communicate with you about your travel arrangements.

Communication

We may use your contact information to send you updates, promotional offers, and important service-related communications. You can opt-out of these communications at any time.

Analytics

We utilize analytics tools to analyse user behavior, preferences, and trends. This information helps us enhance our services and tailor our offerings to better meet your needs.

Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in delivering our services. These partners are bound by confidentiality agreements and are only authorized to use your information for the specified purposes outlined in this Privacy Policy.

Data Security

We take the security of your information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Updates to Privacy Policy

We may update our Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

 

Refund Policy for Sai Express Travels

At Sai Express Travels, we strive to provide our customers with a seamless and enjoyable travel experience. We understand that plans can change, and circumstances may arise that necessitate alterations to your travel arrangements. To ensure transparency and fairness in such situations, we have formulated a clear and comprehensive Refund Policy.

Booking Cancellations:

Prior Notification: If you need to cancel your booking with Sai Express Travels, we kindly request you to provide us with advance notice.

Cancellation Charges: Depending on the time frame of your cancellation, cancellation charges may apply. These charges are intended to cover administrative costs and potential loss of bookings.

Refund Eligibility:

Full Refunds: Full refunds will be processed if cancellations are made within a specified period mentioned in our booking terms.

Partial Refunds: Cancellations made after the stipulated period may be eligible for partial refunds, with the exact amount determined by the specific circumstances and policies in place.

Refund Processing Time:

Prompt Processing: We understand the importance of timely refunds. Our team is committed to processing refunds promptly, and we aim to complete the transaction within a specified period after receiving the cancellation request.

Bank Processing Time: Please note that the actual crediting of funds to your account may vary based on your bank's policies and processing times.

Exceptional Circumstances:

Unforeseen Events: In the case of unexpected circumstances, such as natural disasters, emergencies, or any situation beyond your control, we evaluate refund requests on a case-by-case basis. Our goal is to address each situation with understanding and flexibility.

Refund Method:

Original Payment Method: Refunds will typically be processed using the same payment method used for the initial booking. This ensures a straightforward and secure transaction process.

Contacting Sai Express Travels:

Customer Support: Should you have any queries or require assistance regarding your refund, our dedicated customer support team is available to assist you. Feel free to reach out through our contact channels, and we will strive to address your concerns promptly.

Policy Updates:

Stay Informed: Our Refund Policy may be subject to periodic updates. It is advisable to review the policy regularly to stay informed about any changes that may affect your travel plans.

 

Cancellation Policy for Sai Express Travels

At Sai Express Travels, we understand that circumstances may arise leading to the need for cancellations or modifications to your travel plans. To ensure a fair and transparent process, we have established a comprehensive Cancellation Policy that outlines the procedures and considerations involved in cancelling a booking.

Cancellation Timeframe:

Advance Notice: We request our valued customers to provide advance notice if they need to cancel or modify their bookings.

Time-Dependent Charges: Depending on the timeframe of your cancellation, applicable charges may be incurred. This is to cover administrative expenses and potential loss of bookings.

Cancellation Charges:

Variable Charges: Cancellation charges are calculated based on the time remaining before the scheduled departure or service date.

Fair Assessment: The charges are structured to reflect the costs associated with processing cancellations, including reservation handling, operational logistics, and potential revenue loss due to the cancellation.

Partial Refunds:

Post-Departure Refunds: In cases where a portion of the journey or service has been completed before the cancellation request, refunds will be processed based on the unutilized services. This ensures a fair assessment of the services provided.

Exceptional Circumstances:

Unforeseen Events: Sai Express Travels understands that unforeseen events can occur. In situations beyond your control, such as emergencies or natural disasters, we evaluate cancellation requests on a case-by-case basis. Flexibility is exercised to accommodate genuine emergencies.

Contacting Sai Express Travels:

Prompt Communication: If you need to cancel your booking or have questions regarding our Cancellation Policy, please contact our customer support team promptly.

Assistance: Our team is available to assist you in understanding the cancellation charges and guiding you through the process.

Policy Compliance:

Adherence to Terms: Customers are encouraged to familiarize themselves with our Cancellation Policy at the time of booking. Adhering to the specified cancellation procedures ensures a smoother process and helps avoid any unnecessary charges.

Policy Updates:

Stay Informed: Sai Express Travels may update its Cancellation Policy periodically. It is advisable to review the policy regularly to stay informed about any changes that may impact your travel plans.

Sai Express Travels Contact Number:
For booking inquiries or any assistance, please feel free to contact us:
Phone: +91 8329128180 / +91 9421988624
Email: booking@saiexpresstravels.com